LUMA Energy-Saving Kit FAQs

How do I get a free LUMA Energy-Saving kit and who is eligible?
All commercial LUMA Energy customers are eligible to receive one (1) Energy-Saving Kit per business. The kit (and shipping) is free to customers. Simply visit our website at eekitcomercial.lumapr.com and complete an order form to receive your free Energy-Saving kit from LUMA Energy.

What is included in the free LUMA Energy-Saving kit?
Each LUMA Energy-Savings kit is free, contents vary to meet the needs of your business:

Restaurant Kit

Twelve (12) LED Filament A19 Bulbs
Six (6) LED Filament E12 Candles
Two (2) LED Exit Sign Retrofit Kits
One (1) Power Rinser Pre-Rinse Spray Valve
Two (2) Bathroom Faucet Aerators
One (1) Kitchen Faucet Aerator

Office Kit

Six (6) LED A19 Bulbs
Ten (10) LED BR30 Bulbs
Two (2) LED Exit Sign Retrofit Kits
One (1) Advanced Power Strip
One (1) LED Flexible Neck Desk Lamp
Two (2) Bathroom Faucet Aerators
One (1) Kitchen Faucet Aerator

Retail Kit

Six (6) LED A19 Bulbs
Twelve (12) LED BR30 Bulbs
Two (2) LED Exit Sign Retrofit Kits
One (1) Advanced Power Strip
Two (2) Bathroom Faucet Aerators

Lighting Kit

Six (6) LED A19 Bulbs
Twelve (12) LED BR30 Bulbs
Two (2) LED Exit Sign Retrofit Kits
One (1) Advanced Power Strip

How much does the LUMA Energy-Saving Kit cost?
The LUMA Energy-Saving kit (and shipping) is free to LUMA Energy customers. By installing this equipment in your home, you will also enjoy a reduction in energy consumption which could result in month-to-month electric bill savings.

When will I receive my Energy-Saving Kit?
Once ordered via the website (eekitcomercial.lumapr.com), please allow approximately 15 business days for order processing and delivery of your LUMA Energy-Saving Kit. All kits will be mailed directly to the customer.

Who will install the equipment included in the Energy-Saving Kit?
All equipment in the LUMA Energy-Saving Kit can be self-installed. A detailed installation guide is included in the kit.

Where can I check the status of my Energy-Saving Kit?
For questions on an existing Energy-Saving Kit order, please reach out to our team at 1-800-989-2922 or via email at EE@lumapr.com.

How long will Energy-Saving Kits be offered?
Energy-Saving Kits are currently a limited-time offer and are first-come, first-served. To view the current offering, please visit our website at eekitcomercial.lumapr.com.

I see my tracking email is coming from a TechniArt domain and not a LUMA domain. Who is TechniArt?
LUMA Energy has partnered with ScottMadden, Inc. for the implementation of this program. The ScottMadden implementation team includes Resource Innovations and TechniArt. You might see your order confirmation and shipping emails coming from a domain from one of these partners.

What communications should I expect relating to this program?

The Energy Efficiency Program's implementation team may contact you by phone or email regarding any missing information in your application or for other inquiries. Kindly be informed that we do not initiate contact through social media channels, nor do we request banking or financial information. LUMA is determined to help keep our customers safe – be sure to remain vigilant! For further details on combatting fraud, please refer to https://lumapr.com/fightingfraud/?lang=en.

Please do not hesitate to reach out to our team via phone at 1-800-989-2922 or via email at EE@lumapr.com for additional information.